FREQUENTLY ASKED QUESTIONS

Unfortunately the UK Veterans Hearing Foundation Shop is online only meaning there are no physical locations in the UK where our donated clothes can be tried on. Due to Covid we won’t be able to accept returns based on the wrong size being ordered. We kindly request that you ensure the size you are ordering is correct to avoid dissapointment.

The standard delivery cost is £4.50 for all clothes purchased, unless otherwise stated. Some items are very heavy (such as wedding dresses) and as such, we may state and additional fee to ship such items. However, this will always be marked clearly.

Please allow 3-5 working days for your order to arrive (Due to Covid there may be delays). All orders made before 1pm will be shipped out on the same day. For more information please see our Shipping Policy.

At the moment we do not deliver our donated clothes internationally.

Our customer service opening hours are Monday to Friday 9:00am – 4:30pm. 

Yes, all donations received by us go through a thorough cleaning procedure to ensure they are hygenic to wear. Please note some donated items may have stains that are not possible to remove. These will be highlighted on the listing to provide clarity when purchasing from us. We use a grading system to help you understand the condition of each item.
We do not offer discounts to any select groups. From time to time there will be sales, introductory offers and doiscounts, so check back regularly or sign up to our newsletter to be kept informed! Our aim is to raise as much money for Veterans hearing support as possible.

In the case that your items arrive with damage that is not disclosed on the product listing or the order is delivered incorrectly, you can use the freepost return label we include with every item shipped out. Just return it to us at our HQ. Please use the following address:

UK Veterans Hearing Foundation, 6 New Buildings, Hinckley, Leicestershire, LE10 1HW

We will only accept wedding dresses that have not been cleaned after use. All other kinds of clothes (if dirty or unsuitable) will be forwarded onto other charities/causes avoid wasting your generous donations.

If any clothes sent in to us are unsuitable to go on the website, we will forward them onto another charity that can make good use of them.

Please Note: We will be accepting clothes that suit the current season (e.g. jumpers in Autumn, boots in winter, loose dresses in summer etc.)

Due to the nature of the store, each item of clothing is unique and we are not able to provide backordering for items found on the website. Once an item has sold it will never be listed again, unless the customer who bought it returns it for any of the acceptable reasons found in our Returns Policy.

Unfortunately our online shop will never have a catalogue due to the unique and rotating stock.

The money from your purchase goes towards helping UK Veterans to be fitted with top-of-the-range hearing aids. This helps many cases of tinnitus, hearing loss and mental health issues caused by hearing loss. It will be used to fund our 3 main pathways of hearing aid fitting, tinnitus therapy or the buddy scheme (assistance with mental health).

Please get in contact with the Charity Manager Chloe Johnston either by email – sales@veteranshearing.org.uk or phone 01455 248 900 (available Monday – Friday 9:00am – 4:30pm)

Our clothes come from many different manufacturers and our team is currently not large enough to measure each item independently. Therefore we will be providing the name of the relevant clothing manufacturer. We recommend you to check on their website for their sizing guides for the most accurate idea on what to expect from a size.