We are happy to offer a 30 day Return & Exchange Policy. Please contact us on sales@veteranshearing.org.uk or call us on 01455 248900 with your reason for the return/exchange. Please see below for terms and conditions –

  • All items in their original packaging and in a re-sellable condition can be returned/exchanged within 30 days of purchase.
  • Returns postage cost – When returning items, we are able to provide a freepost returns label via email.
  • If you request a refund, we will refund the full price of the goods only, please be aware that any voluntary delivery contribution that is made is a charitable donation and will not constitute a delivery cost capable of being refunded.

Please note all refunds may require up to 7 working days to appear in your account after the product has been successfully received at our return address.

We advise you to obtain all proof of postage from the post office when returning an item. Unfortunately, we are unable to hold responsibility for items lost or damaged in transit when sending them back to us.

Reasons for Returns/Exchange

Damaged Product

Please take care when opening/trying on any clothes as we are not able to return or exchange items if they have been damaged by the customer.

Product No Longer Required

If you change your mind or find that your product is not compatible/suitable for you we are able to offer our 30 day return/exchange policy, providing the items are in an unused and re-sellable condition and in their original packaging.

In the cases where the product is no longer required/unwanted, please see below returns postage costs.

  • Returns postage cost  – When returning items to our warehouse within the UK we are able to provide a freepost returns label via email. Original postage costs are not included in the refund of the purchase.

After 30 days we are unfortunately unable to accept unwanted returned/exchange products.

Delivery/Shipping:

UK Standard Delivery

Second-class delivery is available for £1.99 (including VAT) and we aim to dispatch the same working day for orders made before 1pm and expected to take approximately 5 – 7 working days.

First-class delivery is available for £3.99 (including VAT) and we aim to dispatch the same working day for orders made before 1pm and expected to take approximately 3 – 5 working days.

Orders over £30.00 qualify for free first class delivery.

General

Delivery estimates are subject to third party operating procedures such as (but not limited to) strikes, weather and natural disasters.

Bank Holidays

The UK Veterans Hearing Foundation is closed for all major UK holidays however you may still order clothes during this period and we will endeavour to have them shipped to you the following day after a bank holiday.